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New Website FAQ

New Website FAQ

Frequently Asked Questions about the new website

Starting December 9, 2013 Tampa Bay Club Sport will introduce a new website that will also be an integrated registration portal. Basically a new way to sign up and maintain your teams.

 

 

 

 

 

 

The new website will feature:

  • Have a custom team page! RSVP for each game to know who is attending. Upload a team logo or mascot and motto. Look at your team history!

  • Split team payments with “TEAM PAYER” option. The captain can reserve a team spot then invite players and split the team fee among those invited. Players then go online individually to pay down the team balance. This is easier - and cheaper - than having your players sign up individually and you eliminate the chance of free agents being added.

  • Simpler Team Pricing – no added “non-member” fees or hidden fees. Pay a set team fee for up to the roster maximum.

  • Edit your personal info online such as email, phone number, and even SHIRT SIZE!

  • Manage your team online prior to the season start – add and drop players as your finalize your roster.

  • Free Agents can check online to see the status of their registration – whether they have been assigned a team, on a waitlist, or if it is pending.

  • Have a personal account so you do not need to enter your info again every time you sign up!

  • See team relations – see what other teams players are on.

  • See your personal upcoming schedule of games, records, and more!

  • For SOLD OUT leagues you can still sign up online to be on a wait list - without being charged.

  • Choose up to 3 shirt color preferences - 1st, 2nd, and 3rd choice.

  • Team forum - chat with your team, post notes and messages to your team.

  • Print your own invoices for your leagues for reimbursement purposes.

 

 

WEBSITE & REGISTRATION FAQ (frequently asked questions)

 

Q: How different will the website be and why now?

A: Completely! We been working on an all new look, navigation, and registration process. We'll have some of the same content but with a completely revised look. Navigating through it should be pretty intuitive but will take a bit to get used to if you have used our old one for years. This is being done now to take advantage of today's current technology and to comply with new banking and payment security requirements. Customers are used to having accounts and being able to easily do repetitive things like signing up for leagues season to season without reentering info all the time. This website will look similar to our sister club in Sarasota (www.SoCoClubSport.com).

 

Q: Will you still offer Club Sport memberships?

A: No - the new system does not allow for membership status. Players will no longer have to sign up as either "members" or "non-members" nor will "non-member" fees be added to team fees. In the future we may institute a reward for frequent players or VIP status.

 

Q: Why do away with membership?

A: While some do take advantage of membership, most of our players do not. This has also been a large source of confusion for players and captains putting in teams. We also have gotten a lot of feedback that our "non-member fees" feel like we are nickel and diming our captains. In the future we are going to try to institute some sort of reward program for frequent players or VIP status as we do value our players who choose to play multiple times a week all year long.

 

Q: I am currently a member and have paid my membership fee - this is unfair that you are no longer honoring membership! What's up with that?

A: We understand many players who are currently members will feel left out and have paid money for certain discounts. To reimburse their membership fee, all current paid members will get a personal coupon code emailed to them worth $40 they can use for any league or event. If you wish to split this among more than one league just give us a call.

 

Q: It looks like you raised all the team prices - that's not cool! Is that right?

A: We have simplified all team prices and most teams will end up paying about the same as they were before. We are no longer adding $10 for every "non-member" on a team. For example - a softball team previously was $600 plus $10 for each non-member. Many teams were paying $740+ per team for softball. The new price is $710 for softball. Some teams will pay more - but MOST teams will pay less.

 

Q: So for this new team price how many players can I have?

A: Each sport and league has a roster maximum. This is how many players you can add to your team for that team fee. Any players over that maximum is $10 per player. Let's use coed softball as an example again. The roster maximum is 14. So for $710 you can have 14 on your roster. You can either sign up 14 initially, or less. If you sign up less - say 10 - you have 4 extra roster spots you can use and add players anytime through the final game of the season. Once you add your 14th player, any more is $10 per person, payable BEFORE the player plays. Get more info one our TEAM SIZE POLICIES HERE.

 

Q: What other specifics about the rosters have changed?

A: The other change of note is that you cannot REPLACE signed players. Once a player has signed onto your roster, they cannot be replaced and will always be counted toward your roster maximum. So team captains - please be cautious about adding a player just to help for one game if you might plan on adding more later.

 

Q: What is TEAM PAYER and how does that help my team?

A: One of the biggest complaints we get is team captains don't like putting in teams because it's hard to collect money from their players. We now have TEAM PAYER and here is how it works. A captain logs on and forms a team using a credit card that is held and not charged yet. The captain then invites players to join through the system and assigns how much each player owes. The player is automatically emailed a link where they can log on and pay their fee with a credit card (or arrange another form of payment). There is a $2 service charge added to this fee. The teammates have until the day the league starts to pay their share (or Friday for a weekend league). Any balance remaining at that point is charged to the captain's card. 

 

Q: I had my links saved for my leagues, will they work?

A: They might for a time, but you should log on to your player page to see your personalized schedules and team pages. The system knows what teams you're on and you can RSVP to games, chat with your team, follow schedules and standings right there.

 

Q: I sign up on my own or in small groups usually - what has changed with this?

A: Really not much. The pricing for singles and individuals is roughly the same for all leagues. You still sign up, submit a credit card, and wait to get placed. You'll find out if you are placed 2-3 days before a league starts. One change is that in addition to the placement email you get, you can log on to your account to find out your placement status. If we find you a team then your card will be charged when the league starts. To complete the sign up process you must submit a credit card - this is the only way to guarantee your spot. If you must pay with cash or check, mention this in the comments section - you'll still need to input a card to hold your spot but it won't be charged unless you don't bring us payment. We still have a $10 late fee for anyone paying at the field. If you have NO CREDIT CARD you must call the office to sign up.

 

Q: I'm on a team in a league that started in Fall 2013 - where do I see my league and team info?

A: Most of the features of the new website (personal accounts, team pages, etc) will not be functional for any team in a league that started in 2013. For these leagues you'll only be able to see your schedule and will not be able to see your roster, team info, etc. These features are fully functional for all leagues starting in 2014. Also, any leagues that began in 2013 still will follow the "member/non-member" pricing and payment policies that were in place when those leagues started.

 

Q: Do I have to use a credit card to sign up a team? What if I don't have one or a company pays our fee with a check?

A: When you initially sign up a team you do not need a credit card. When you do this the spot will not be confirmed. Once we receive this registration we will offer your team a spot in the league, via email, pending availability. Should you accept we will need credit card information at that time. If you want to pay by some other method other than credit card let us know in the comments section. In some cases we may require a credit card anyway to hold the spot and will only charge it if we do not receive another form of payment.

 

Q: After this are you done or are there more changes?

A: No - we'll continue to improve. In 2014 look for more and more mobile friendly versions of the website as well as an app. Plus we'll be adding facebook integration so you can log in just with your facebook account. Anything else you'd like to see? Send us an email!

 

Q: I've read all this but still am confused or have an issue. PLEASE HELP!

A: Don't worry - I'm sure we can help. Get started by sending us your questions to our ONLINE HELP DESK. Or for immediate help call 877-820-2582 (M-F 9a-5p). We'll get back to you as soon as possible.